The personal data of each User who uses the YEGO Service will be treated as indicated in this Privacy Policy.
Services are extensively described in the YEGO Terms and Conditions.
YEGO is responsible for the processing of your personal data that is collected due to your use of the Service and
the Platform according to your country of registration. This means that YEGO is the Data Controller and is in
charge of its collection, its security and its processing for the purposes detailed by YEGO in this Privacy Policy in
accordance with data protection regulations. At the time of registration as a User, you accept said processing
of your data and guarantee the veracity of the data provided.
3. Data collected
3.1 What is Personal Data?
In accordance with the applicable regulations on the matter, ‘‘Personal Data’’ is all information about an
identified or identifiable natural person, such as a name or an identification number.
3.2 What Personal Data does YEGO use?
YEGO collects and processes different Personal Data to provide you with the Service and improve your
experience on the Website and in the App, either because you are a User, or because you contact us.
Improving your experience means that you can enjoy the Platform, that you have direct access to information
that may be of interest to you, and that you can manage your privacy preferences.
3.2.1 Personal Data or information that as a User you provide us with directly:
• Registration data. During registration as a User we collect the following Personal Data: Name, surname, e-
mail, address, telephone, ID or passport or a similar document that identifies you, gender, date of birth
(therefore, age), photography, and driving license.
• User profile information. The information that you add to the Platform as a User for the purposes of using
the Service offered by YEGO. You can view and edit the Personal Data of your profile at any time. You
should know that YEGO does not store credit/debit card data through which payment for each YEGO
Service will be processed. The credit/debit card data is provided to duly approved electronic payment
service providers who receive and store the data to manage the payment on behalf of YEGO without the
data being on YEGO's servers and systems. Specifically, the provider Stripe, in our case, provides this service
safely and applies the appropriate security, technical and organizational measures, as well as the encryption
of data, where appropriate. YEGO only has access to the payment method information, which allows it to
make direct debits.
• Additional information that you wish to share as a User. Information that you can share for other purposes
such as profile photos or billing information if you request it, or information you share by answering
questionnaires, surveys, quizzes or the like provided by YEGO whether to give your opinion on the Service
or for other purposes (opinions on the sector, your transport needs, your knowledge of the traffic rules,
etc.).
• Information included in, or about, communications, claims, complaints and/or comments made to YEGO.
YEGO will have access to the Personal Data and to the information that you provide for the resolving of
questions, request for information, complaints, suggestions or comments either through the channels
established for this purpose, by email or through the chat or telephone customer service offered by YEGO
and/or by the Intercom provider with which YEGO collaborates.
• Comments on our social networks and website reviewing the Service or YEGO in general.